Job description
Relevant Experience :
Must be expert in any 4 of the following areas in an Enterprise / Data Centre infrastructure environment. Should have strong hands-on experience in Configuration and Troubleshooting.
- Routing
- Cisco routers administration
- OSPF, BGP routing protocols
- MPLS, QOS, VPN
- Switching
- NW Security ( PAN, Cisco ASA, Fortinet etc)
Additionally, must be expert in troubleshooting leveraging the below items:
- Analysis using logs
- Analysis of Alerts
- Able to Perform Root Cause Analysis for the incidents
- Must have done firmware or OS upgrade and patching of related networking devices
Educational Qualification : Bachelors/Master’s Degree in any stream (engineering background preferred) with excellent academic track record.
Job Description :
– Deployment & Technical Support engineer have to have sound understanding of IT networking, router configuration, understanding of VPN, Linux, Red Hat, CentOS).
– Basic knowledge of current cryptography and public key infrastructure being used in existing enterprise network besides awareness of 4G and 5G network.
– Knowledge on Networking monitoring and diagnostic tools.
– Knowledge on Scripting – Shell, python, perl etc.
– Problem determination and resolution within SLA’s
– High quality of all deliverables ( Clean and detailed design documents, RCAs, trackers etc)
– Troubleshooting tasks with proper perspective
– Acquire new skills & keep updated
– Self-driven and taking up ownership of tasks
– Team work and knowledge sharing
– Resolve Day to day Operational issues, Incidents and Service requests and Project tasks
– Respond and resolve escalated incidents, problems or outages and accurately report and document solutions
– Lead and own, complex major technical issues’ resolution, in collaboration with various groups 24*7 on demand.
– Exposer in customer operations involving solution delivery and technical support
Key Responsibilities:
– Independently Install, configure, maintain and troubleshoot various networking devices ( Routers, Switches, Firewalls, UTMs, Load balancers, VPN, QoS)
– Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
– Monitor performance and ensure system availability and reliability.
– Monitor system resource utilization, trending, and capacity planning
– Provide Level-2/3 support and troubleshooting to resolve issues.
– Performing systems administration, maintenance, and engineering in multiple large enterprise server environments (Linux, Red Hat, CentOS)
– Supervision of Installation network which includes power system, IT Infrastructure and Access Point.
– Configuration and performing functional testing of various elements used in IT networking.
– Creation of test plan and execution of all the test cases at client location.
– Compilation of test results and generation of reports
– Client sign-off on acceptance report
– Providing feedback to planning team to improve the network plan.
– Delivery of hands-on training to user
– Problem determination and resolution within SLA’s for Major Incidents – Able to troubleshoot complex Network issues independently
