Manager IT Helpdesk (10-12 yrs) – Bengaluru

Job Description

• The primary responsibility is to interface with customers for projects and daily operations
• Through ticket assignments, task listing, prioritization and workload balancing ensures technical resources have clarity of what they need to execute day to day
• Delivers contracted services by attending customer meetings, status communications, periodic reporting, etc.
• Provide technical recommendations & options based on the designs which are cost effective in customer environment
• Communicates with Customers
• Establishes good working relationships with vendors and partners
• This is primarily an outbound role i.e. activities you will be responsible for will directly involve customers or a representative at our US office, and is communication heavy rather than troubleshooting or task execution

Skills:

Engineering Graduate B.Tech/M.Tech

Must have at least 2 years of experience as managing service delivery of user operation/client engineering/desktop remote support.
• Must have a technical background, with prior hands-on experience of
o Microsoft Endpoint Manager (MEM) or Intune
o Working experience on Active Directory, GPO and Azure Active Directory
o Working experience with at least one endpoint protection (Antivirus, Antimalware, AntiSpam etc.) tools (Microsoft Advanced Threat Protection, Crowdstrike, Carbon Black, McAfee, Symantec, Sophos)