Team Lead – IT Service Delivery (8-11 yrs) – Bengaluru

Job Description

• Manage and guide a team of senior and junior IT specialists who perform operational and project tasks during work shifts. During the shift, you extract best out of the available team.
• Familiarize the team with the customer needs, specifications, design standards, techniques and tools to support task performance. Also clarify any process related question the shift engineers might have.
• Utilize staff strengths, mentor staff in weak areas and identify areas for improvements and trainings
• Track L1, L2, L3 staff performance and work with managers for the improvement. Review the team members performance
• Review SOPs prepared by team members and suggest improvement
• Work on multiple projects and operational activities both as a lead and team member
• Responsible for leading and executing technical discovery and deployment deliverables
• Implement, maintain, review and troubleshoot setups in distributed server infrastructure, platforms and related technologies (e.g. Windows Servers, Rack/Blade Systems, VMware Infrastructure)

Skills

Engineering Graduate B.Tech/M.Tech

• Prior Working Experience in Windows Server administration
• Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers and colleagues
• Must have ITIL process knowledge